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Trash, Recycling, Water
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How do I get more information about Water4All?
- Fill out the Water4All application
- The Water4All Frequently Asked Questions (FAQs).
If you still need more information, dial (410) 396-5555.
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Who do I call for problems or questions about my water bill?
Call DPW Customer Support and Services at 410-396-5398. You can also visit our web site and select the "Customer Care" tab at the top of the page for helpful information about water and wastewater billing.
City agency
Public Works -
Can I make payment arrangements to pay my water bill?
If the customer has breached a prior water payment agreement, full payment is due and no new agreement can be made. If no prior breach, the property is located in Baltimore County, and the bill is over $499, the customer must contact the Law Department at 410-396-3968 to make a payment agreement. If no prior breach, the customer must make a down payment in the amount of 50% of the balance. If there has been a prior breach, the customer is not eligible for future water payment agreements.
City agency
Finance -
Can someone tell me why my water bill is so high?
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Are there senior discounts for water billing?
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How do I pay by phone?
Call 866-377-0765
For credit card you will need your:
- City Billing Account Number
- Credit Card Information
- Amount of Payment
For electronic check (ACH) you will need your:
- City Billing Account Number
- Bank Transit Routing number (bottom left-hand corner of your check)
- Bank Account number (bottom of your check to the right of the routing number)
- Amount of Payment